Customer Success Manager – Condition Monitoring (CAT II / CAT III)
Role Alignment
We are seeking an experienced Customer Success Manager (CSM) with CAT II / CAT III certification to join our growing team in Malaysia and support our expanding customer base across Southeast Asia.
This is a strategic, customer‑facing role responsible for service delivery, customer success, and technical support for industrial clients across multiple sectors. The role requires strong technical expertise in condition monitoring and predictive maintenance, combined with excellent customer management skills.
Location: Malaysia (Candidate must be based in Malaysia)
Languages: Bahasa Malaysia & English (Fluent)
Key Responsibilities
- Lead condition monitoring and predictive maintenance programs for industrial customers
- Provide technical service support, diagnostics, and recommendations for rotating equipment
- Own customer success and service delivery across Southeast Asia
- Manage customer relationships across Malaysia, Philippines, Indonesia, and other regional markets
- Deliver professional consultations based on vibration analysis and condition monitoring data
- Coordinate closely with internal engineering, analytics, and service teams for project execution
- Support installation, commissioning, and customer training activities when required
- Act as a trusted technical advisor, ensuring high customer satisfaction and long‑term engagement
Skills & Qualifications
- CAT II or CAT III certification in vibration analysis / condition monitoring (mandatory)
- Strong hands‑on experience in predictive maintenance and industrial reliability programs
- Proven ability to manage enterprise / industrial customers
- Excellent communication, presentation, and stakeholder management skills
- Ability to work diplomatically with multinational and cross‑cultural customers
- Industry exposure to one or more of the following:
- Manufacturing
- Oil & Gas
- Cement
- Power
- Automotive
- Heavy industries
- Willingness to travel across Southeast Asia as required
Why This Role
- Regional exposure across multiple SEA markets
- High‑impact role combining technical expertise and customer leadership
- Opportunity to work with enterprise industrial clients
- Long‑term growth opportunity in a scaling organization
