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Key responsibilities:
  • Troubleshoot technical issues reported by customers or internal teams
  • Provide prompt and effective resolutions (remote or on-site)
  • Monitor system performance and identify potential problems early
  • Collaborate with engineering and product teams to fix recurring issues
  • Document problems, solutions, and standard procedures
  • Assist in installation, configuration, and maintenance of systems
Core skills:
  • Strong problem-solving and analytical ability
  • Good understanding of relevant technologies (software, hardware, or networking depending on role)
  • Clear communication and customer-handling skills
  • Ability to work under pressure and manage multiple issues simultaneously

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